Money Back Guarantee allows the Customer to request reimbursement in cases which are described below.
If the Customer’s request does not fit into any category, he/she can contact the Support Team to discuss the nature of the request and it will be considered.
If a Customer decides to cancel an Order, the following rules apply:
* In case of Order cancellation, the Customer cannot use any of the products or drafts that have been provided prior to cancellation and all copyrights go back to the Company.
In case of delayed delivery of a product, the Customer is entitled to a Time Delivery Difference Compensation, which is calculated in every case separately, depending on the initial deadline and the time of delay.
For long-term Orders (14 days+), the amount of compensation shall be 7%.
Compensation for delay cannot be provided if:
Note: in an instance where a bad quality claim is filed, and the order was previously sent for Revision, a compensation will not exceed 70%, because a request for Revision indicates that that customer has partially approved of the piece.
Please keep in mind that by placing a rush order, you agree to the stated terms and they may not be argued.
In Order to submit a compensation request, the Customer must contact the Support Team within 2 months after the Order was completed.
The Billing Department representative requires 5 days to review the request and will contact the Customer with a resolution over the phone or by e-mail.
Our representative has the right to request any additional information from the Customer that is required to process the claim correctly.
Once the Customer receives a refund confirmation, the Company will process it within 5 business days from the confirmation date. Please note, that the Company cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues.
Refunds can only be processed if they are more than 10 (Ten) USD. If the transaction is for a smaller amount - it cannot be processed due to the fact that it barely covers transaction fees both of Company and Clients’ bank. Any refund amount less than $10 will be applied to the customer’s account for use toward a future order.